Official policies

Privacy Policy — How 99 Bed keeps your information secure

At 99 Bed, protecting your personal information is our top priority. This privacy policy clearly sets out what data is collected, how it is stored, and under what circumstances it is used.

Last updated: January 2026
Core Privacy Protection Principles — At a Glance
99 Bed's commitment to protecting your information

Encrypted data storage

All your personal and financial information is protected using SSL encryption technology. No third party can access this data.

No sale of personal data

99 Bed never sells your personal information to third parties or uses it for advertising purposes. Your data exists solely to serve you.

Minimal data collection

Only the information necessary to provide our services is collected. We do not request or store any unnecessary personal data.

Transparent usage policy

We are fully transparent about how, why, and where your data is used. There are no hidden terms or vague policies.

Right to erasure

You may request the deletion or correction of your personal data at any time. We will remove any data that is not subject to a legal retention requirement.

Cookie controls

99 Bed uses cookies solely to improve service quality. You can disable cookies at any time through your browser settings.

Last updated: January 2026

1. Introduction

Welcome to 99 Bed. Our privacy policy is a full account of how we handle your personal information. It explains what data we collect, why we collect it, and how that data is used and kept secure.

99 Bed is an online gaming platform operating under an international gaming license. Earning the trust of millions of players across Bangladesh means protecting their personal data is our foremost responsibility. We are committed to full transparency — there is nothing unclear or hidden about how we handle your information.

By using our website or app, you are agreeing to this privacy policy, so it is important to read it carefully. If anything is unclear, please reach out to our support team.

Key commitments: 99 Bed never sells, rents, or exchanges your personal information. Protecting your privacy is a commitment we take seriously.

2. Information We Collect

99 Bed collects only the information required to deliver services, ensure security, and meet legal obligations. What we collect falls into three categories.

2.1 Registration Information

When you create an account with 99 Bed, the following information is collected:

  • Full name (as per national ID)
  • Date of birth (for age verification)
  • Mobile number
  • Email address (optional)
  • Current address
  • Payment method details (bKash/Nagad/Rocket number)

2.2 KYC Verification Data

Under our security and anti-money laundering policy, the following documents may be requested in certain circumstances:

  • Copy of national ID or passport
  • Proof of mobile banking account ownership
  • Proof of address (utility bill or bank statement)
  • Identity verification via selfie or photo

2.3 Automatically Collected Information

The following information is recorded automatically while you use the platform:

Data type Purpose
IP address Security & fraud prevention
Device information Service improvement and issue resolution
Browser information Compliance Assurance
Login time & location Account security
Gaming history Legal obligations and dispute resolution
Transaction records AML compliance and financial protection

3. How Your Information Is Used

99 Bed uses your information only for specific, legitimate purposes. We never misuse your data without your consent.

3.1 Service Delivery and Operations

  • Account registration and management
  • Deposit & withdrawal processing
  • Gaming services and promotions management
  • Customer Service & Support

3.2 Security and Legal Compliance

  • Fraud & multi-account detection
  • Anti-Money Laundering (AML) policy enforcement
  • Age verification & protection of minors
  • Legal compliance with regulatory authorities

3.3 Service Quality Improvement

  • Platform technical development
  • User experience analysis
  • New game & feature planning

Our assurance: Your data is never used for advertising, spam, or third-party marketing.

4. Data Sharing Policy

99 Bed does not generally share your personal information with third parties. However, disclosure may occur in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals. This data is used solely for transaction verification.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a government authority, or a requirement from an international gaming regulatory body. In such cases, we comply with our legal obligations.

4.3 Security Agencies

Limited technical data may be shared with trusted third-party security firms for fraud detection and cybersecurity purposes.

Important: Your information is not shared under any circumstances other than the three outlined above. Sharing data for sale or marketing purposes is strictly prohibited.

5. Data Security Measures

99 Bed uses internationally recognized technology and methods to protect your data. Our security is structured in multiple layers, so even if one layer is compromised, the others continue to keep you protected.

5.1 Technical Safeguards

  • SSL/TLS Encryption: All data transfers occur over encrypted channels
  • AES-256 Encryption: Stored sensitive data is encrypted
  • Two-factor authentication (2FA): An additional layer of security for your account
  • Firewall protection: Robust firewall protection against unauthorized access
  • Regular security testing: Regular third-party penetration testing

5.2 Organizational Safeguards

  • Restricted staff access — only authorized personnel can view your data
  • Strict internal policies and training
  • Rapid response plan for data breaches
  • Routine system audits & log reviews

If any suspicious activity is detected, we will alert you immediately and take swift action to secure your account.

6. Cookie Policy

Cookies are small text files stored in your browser. 99 Bed uses cookies to enhance your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

Cookie types Purpose Duration
Essential cookies Maintaining login sessions & security Deleted at end of session
Preference cookies Remembering language & theme settings 30 days
Analytics cookies User behavior analysis 90 days
Security cookies Fraud & bot detection 7 days

6.2 Cookie Controls

You can delete or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain platform features.

7. Data Retention Period

99 Bed retains your information only for as long as necessary. Data that is no longer needed or has passed its retention period is deleted on a regular basis.

  • Account information: For the duration of the active account and 5 years after closure (legal obligation)
  • Transaction records: 7 years (as required by financial regulations)
  • KYC Documents: 5 years after verification
  • Gaming logs: 2 years
  • Support chat history: 1 year
  • Cookie and session data: In accordance with our cookie policy (maximum 90 days)

Once legal retention periods have expired, your data is permanently deleted. This process is carried out automatically.

8. Your Rights

Under 99 Bed's privacy policy, you have a number of important rights. We are committed to upholding each of them at all times.

Right to access your data The right to know what information we hold about you and to receive a copy of it.
Right to rectification The right to request correction of inaccurate or incomplete information.
Right to erasure The right to request deletion of your data beyond what is required by legal obligation.
Right to restrict processing The right to request that your data processing be restricted in certain circumstances.
Right to data portability The right to receive your data in a standard format and transfer it elsewhere.
Right to object The right to object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

9. Protection of Minors

99 Bed strictly enforces a policy against minors accessing its gaming platform. This platform is intended exclusively for users aged 18 and above.

9.1 Age Verification Process

Age is verified at registration using date of birth and, where required, a national ID. If a user is found to be under 18, their account is immediately closed and all collected data is deleted.

9.2 Guidance for Parents and Guardians

If your child has accidentally accessed this platform or created an account, please contact our support team immediately. We will act promptly and delete any associated data. Always keep your login credentials and password out of reach of children.

Registration by anyone under 18 is strictly prohibited. If a violation is detected, the account will be permanently suspended.

10. Changes to Privacy Policy

99 Bed reserves the right to update or amend this privacy policy as needed. The "Last Updated" date at the top of the policy will be revised following each change.

For significant changes, you will be notified in advance via SMS to your registered mobile number or through a platform notification. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

11. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please contact our support team. We are always here to help.

Email support
Response within 24 hours
Live chat
Live chat support
9:00 AM — 12:00 AM

Join 99 Bed — your data is protected, your gaming is secure

Register for free today at 99 Bed — a platform committed to a trusted and transparent privacy policy.

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